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August 28, 2025
By Parasol BPO
Talent Outsourcing

5 Hidden Costs of Managing an In-House Customer Support Team

Most companies assume in-house support costs begin and end with salaries, but the reality is far more complex. From recruitment to scalability, hidden expenses quietly drain resources and limit growth. This article uncovers five often-overlooked costs that leaders should factor in before committing to an in-house support model. 1. Recruitment and T

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    August 25, 2025
    By Parasol BPO
    Talent Outsourcing

    What is BPO? (And How Modern Businesses Use It to Scale)

    Wondering what BPO is? Learn the meaning of Business Process Outsourcing, the different types, and how modern companies use it as a secret weapon for efficient, rapid growth.   The Burden of Non-Core Tasks and the Power of BPO In rapidly scaling tech, e-commerce, and service-based companies, founders, CEOs, COOs, and VPs often face the [&helli

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      November 16, 2024
      By parasolbpo
      Talent Outsourcing

      Why Your Business Needs Nigerian Talent

      For global companies looking to maximize efficiency and cost-effectiveness, Nigeria offers a unique opportunity. It has unmatched financial advantages, cultural compatibility, and a growing skilled workforce. These factors add up to making Nigerian professionals a game-changer for any business. Let’s discuss just 3 of them:

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        PARASOL

        Our mission is simple: to provide companies with access to skilled, reliable professionals who are able to make an impact on a global scale.At Parasol, we’re passionate about helping businesses achieve more with less. We are also empowering Nigerian youths by providing them with the tools, training, and connections they need to excel in global remote work environments.

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